all and any orders and purchases from this website and through Fete & Quill agree to and are subject to the terms and conditions stated on this site and below
COST & TERMS…Client agrees to pay Fete & Quill, hereby known as F&Q, in accordance with the terms specified. A 50% non-refundable payment of will be due on or before five days after the first invoice is sent, otherwise the order will be cancelled. The next step in your order process will not begin without first receiving your payment. If payment is delayed, continuation of your order will also be delayed. The final amount due shall be paid and processed before any order is shipped out. Billing will reflect the actual costs incurred + Client requested changes will be billed additionally. If final payment is not received, your product will not be shipped until payment is received, regardless of your contracted mail or estimated completion date. All shipping costs will be billed to Client and totaled in the final invoice. If the Clients product is needed quickly, the rush shipping fee will be reflected on the final invoice.
F&Q will email with the final invoice before the shipping date. Should F&Q not receive payment five days after that email date, the following fees will occur: 5-10 days late, an additional 10% calculated from the base price will be billed; 11-20 days late, an additional 15% calculated from the base price will be billed; 21+ days late, an additional 25% calculated from the base price will be billed.
QUANTITIES...that number is not subject to decrease. Items cannot be removed once the order has been made.
PRINT, PAPER & MATERIALS...Please note that colors and textures viewed on a screen or device may not be exactly the same once seen in person. Although we work hard to ensure that it is as accurate as can be, there can be discrepancies. Paper and materials are subject to availability - unfortunately something can run out or not be in the size or color requested. We will work to find and present alternatives if that happens. F&Q reserves the right to make a decision for replacement without the Clients approval.
PROCESS, PROOFING & REVISIONS...Once an order is made, F&Q will be in contact and will then also send our content forms which are required to be filled out, completed and returned to F&Q. Client has 7 days to complete and return these forms, unless delays will happen in their order. Once the forms are received back to F&Q, then the design process starts. F&Q will begin designs and send digital files back to the Client within 1-2 weeks, variable on what they have order and how much (seating charts, place and escort cards, envelope addressing are exempt of this due to RSVPs and variable data).
Once the designs are to the Client, it is extremely important that the Client thoroughly checks his or her proofs for correct times, dates, spelling of all words, including names and places, in addition to the design elements like print type, paper and materials, colors and so forth. We allow two rounds of proofing - i.e. spellchecks, content is correct. Each additional revision is subject to a $45 fee per round and will be subject to delays in receiving their order. Once final approval is signed off on, you are giving F&Q permission to send your order(s) to print and production. Once approved, no changes can be made and F&Q will not be held responsible for any errors found after the final approval.
Delay in approving your proof will result in delay of your order.
DAMAGES…F&Q is not responsible for any damages occurring to the materials, once it has been shipped and no longer under the supervision of F&Q. F&Q is not liable for lost, stolen or damaged items - and it not required to replace. Damages done by weather, guests, staff or any other person/act not affiliated with F&Q is the sole responsibility of the Client to repair and/or replace.
ARTISTIC ELEMENT & COPYRIGHT…F&Q retains all rights to all artwork, and can sell the original and retain rights of reproduction. Client does not have the right to use the artwork in other any forms or media. Client is not permitted to resell or transfer its rights, which are only partially and temporarily provided. The copyright law clearly states that the copyright is separate and distinct from the material work in which it is embodied.
As per noted in the "rights to artwork" - in that F&Q retains all rights to artwork and therefore can showcase it - Client accepts that F&Q will use his or her items in business social media accounts or website; in business communications, such as a newsletter or email or holiday card; examples to potential Clients; or on any other public platform. F&Q will be considerate of personal information (i.e. addresses, websites and such), and "hide" or conceal that from the public. In the event that any copyrighted work(s) are created as a result of the Services provided by F&Q in accordance with this Agreement, F&Q owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by F&Q and may be used in the reasonable course of F&Q business.
COMMUNICATION… Client recognizes that F&Q is a traditional business and will treat it as such when communicating via phone calls or emails. F&Q will receive such communication during the business hours of Monday-Saturday, from 10am to 5pm EST; excluding holidays or posted dates that F&Q will be closed. F&Q requires that the Client responds, respectfully, within a timely manner in order to expedite their order within their timeline.
FORCE MAJEURE...No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) control, including, but not limited to, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause.
INDEMNITY…Client agrees to indemnity, defend and hold harmless F&Q and Raina Toy-Smith including their officers, directors, employees, agents and heirs and assigns, from any and all liability, costs, damages and attorneys’ fees resulting from or relating to any claims in any way connected with this event, except to the extent of any negligence or misconduct by F&Q, its employees or agent. This indemnity, defense and hold harmless provision extends to any damages caused by the Client or the Client’s guests or attendees in connection with the event.